Reliks Help Section

Reliks Inc. prides itself on giving you the best possible service we can provide and gives personal attention to every order you place. We will always try our best to give you the fastest delivery possible at the best values. We always enjoy hearing from our customers. If you have a question, a comment or a concern, please do not hesitate to contact us by whichever method is easiest for you.

Whether you're a new customer placing your first order with our shopping cart or a seasoned veteran, we want to make sure that placing your order is as easy as possible. For your convenience we also take orders over the phone by simply calling us at 1-888-473-5457 during regular business hours.

Reliks eGift Cards and physical Gift Cards are convenient and flexible ways to shop, whether you're purchasing for yourself or giving the perfect gift.

eGift Cards
Once purchased, a Reliks eGift Card will be sent directly to your email. You can either print it out or forward it to the recipient along with your own personalized message. eGift Cards can be redeemed at any time on Reliks.com by entering the gift card code during checkout. They are also valid for in-store purchases.

Physical Gift Cards
Our standard physical Gift Cards are available for purchase in-store and can be redeemed both in person and online. To redeem online, simply enter the card number printed on the back of the gift card during checkout on Reliks.com.

General Gift Card Information

• Gift cards do not expire and retain their full value until used
• Any remaining balance after a purchase will stay on the card for future use
• Multiple gift cards can be used on the same order
• Gift cards can be combined with other promotions or discount codes

If you are having trouble redeeming your gift card online, please ensure you are entering the code exactly as it appears. If issues persist, contact us at sales@reliks.com or call 1-888-473-5457 for assistance.

Legality of certain items offered by Reliks Inc. varies from state to state, province to province and from country to country. It is your responsibility as a purchaser to check all local laws concerning use, ownership & possession of any product you are ordering. By purchasing a knife/sword from Reliks Inc. you understand that Reliks Inc. does not warrant that you may legally purchase, possess, or carry items of any description according to any country, state or local laws. You also acknowledge that you have determined their legality before purchasing and that you are an adult of legal age and under no legal disability.

At Reliks Inc., we take the security of your personal information seriously. Our website uses up-to-date security technologies and industry best practices to protect your data during transmission and storage.

When you enter sensitive information—such as payment details—during checkout, that data is encrypted and transmitted through secure protocols to ensure your privacy and protection. You can confirm you're on a secure connection by looking for a lock icon in your browser’s address bar during checkout.

In addition to protecting your information online, we take strict precautions offline as well. Access to customer data is limited to authorized employees who require it to perform their job duties. All customer information is stored in a secure environment with safeguards in place to prevent unauthorized access.

We continuously update our systems to meet or exceed modern security standards and ensure your shopping experience is safe and secure.

Reliks Inc. does not require deposits or pre-payments for Pre-Orders. Once the pre-order is placed it is understood that Reliks Inc. is committed to acquiring that item for you, and that you in good faith are committed to following through with your purchase. Although Reliks Inc. requires a credit card or payment method on file; we do not bill your selected payment method until your pre-order is ready to ship. All release dates are subject to change by the manufacturer. The shipping dates listed are based on information that Reliks Inc. has received from the manufacturer. Any revised release dates or further information will be updated immediately on our website.

If you have included additional products to your pre-order that are out of stock at the time the pre-order arrives, your order will be split and the pre-order item will ship immediately under the condition that the pre-ordered items(s) are a limited edition product. Appropriate shipping charges will be applied to the split order. Non-limited edition pre-order items will be shipped together with the additional products once your entire order is complete.

Having an item shipped? We can ship to virtually any address in the world. Please note that there are restrictions on shipping to some destinations. You will be contacted if there are any problems processing your order.

Shipping costs are calculated in real time during the checkout process. Our system connects directly with Canada Post, DHL, and UPS to provide accurate shipping rates based on your order's weight, dimensions, and destination.

To view your shipping options and rates:

• Add the items you wish to purchase to your shopping cart
• Proceed to the checkout page
• Enter your shipping address information
• Available shipping methods and real-time rates from Canada Post, DHL, and UPS will be displayed for you to choose from

These rates are provided directly by the carriers and reflect current shipping charges based on the service level selected, for items in your cart. Any applicable handling or insurance fees will be included in the final shipping total before you confirm your order.

Canada/USA

Shipping times depend on the destination and can range from 5 to 10 business days in Canada and 7 to 14 in the Continental U.S. Shipments to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, the Yukon, Nunavut and Northwest Territories as well as remote areas can take 4 to 6 weeks.

International

Shipping times for overseas orders are based on the destination country. Unfortunately, because of the large variance in countries we do not have an automated system to calculate International shipping times. We will however, be more than happy to review your order and send you an e-mail with shipping rates and expected delivery times for the desired destination. You can help us speed up the shipping process by ensuring your e-mail and check out information is entered correctly. All International orders will not be shipped until we receive an e-mail back confirming the shipping times and rates quoted are acceptable.

Can’t wait to see your items! We also do expedited service to anywhere in the world. Simply e-mail us with your order and location and we will gladly provide you with several shipping options and rates to best suit your requirements.

Orders shipped where the customer has provided an e-mail address will be supplied with a tracking number from Canada Posts’ online service. You should receive this confirmation within 24-48 hours after the item has been shipped. If you have not received this confirmation, your Internet Service Provider (ISP) or e-mail client may be blocking e-mail from Canada Post. If you suspect that this is happening, please consult the help section of your e-mail program to see how to correct the settings that filter or block mail, or check your deleted basket.

Occasionally, packages are returned to us as undeliverable. When this happens, we will contact you using the information provided with your order. Please review the following policies that apply to undeliverable parcels:

Incorrect Address
If a package is returned due to an incorrect, incomplete, or outdated address provided at checkout, the customer will be responsible for:

• Re-shipping charges (if the order is to be sent again)
• A 20% restocking fee (if a refund is requested instead)
• Any return shipping costs, tariffs, duties, or additional courier fees incurred during the return process

Failed Delivery Attempt
All orders are shipped to the address provided at checkout. If no one is available at the time of delivery, the courier will typically leave a delivery attempt notice or card. This notice will include instructions for retrieving the package or arranging redelivery.

Please note: this is time-sensitive. If the recipient does not contact the courier or make alternative delivery arrangements within the courier’s holding period, the parcel will be returned to us. Once returned, it will be handled as a refused parcel and subject to the following:

• A 20% restocking fee
• Return shipping costs
• Any tariffs, duties, or additional courier fees incurred

Refused by Recipient
If a package is refused at delivery—whether by mistake, due to a gift being unexpected, or for any other reason—the shipment will be returned to us. In these cases, the following will apply:

• A 20% restocking fee
• Any return shipping charges, tariffs, duties, or additional courier fees

Your order may be subject to customs fees, import duties, tariffs, or taxes upon arrival in your country. These charges are the responsibility of the recipient and must be paid upon delivery. Reliks Inc. has no control over these costs and cannot estimate what they may be, as they vary by country and are determined by your local customs authority.

Orders shipped within Canada are not subject to customs, import duties, or tariffs, as we are a Canadian company.

We recommend contacting your local customs office for more information on potential charges, restricted items, or import regulations before placing your order. It is the responsibility of the purchaser/importer to ensure that all products being imported comply with local laws and regulations.

If you feel that your order has been damaged somehow in shipping, please contact us immediately after receiving your package. Please keep all packing materials, as the courier service may want to see the damaged package.

Reliks does not ship to freight forwarding companies. Orders placed with a freight forwarder as the shipping address will be canceled and refunded.

We ship international parcels daily and offer competitive, real-time shipping rates to nearly every destination worldwide. Our checkout system automatically provides accurate shipping quotes based on your address, package size, and weight—no need to arrange a third-party forwarder.

For the best service, security, and tracking reliability, please use a valid residential or business address in your country. If you have questions about shipping options to your location, feel free to contact us—we’re happy to help.

Your complete shopping satisfaction is our number one priority. If an item you ordered does not meet your expectations, simply return it either to our store personally or by courier within 7 days of receiving it. Some conditions apply.

If you're not completely satisfied with your purchase, you may return the product within 7 business days of receipt for a refund of the original product price (excluding shipping and handling).

Return Shipping Costs

Customers are responsible for all return shipping costs. These costs will be deducted from the final refund amount.

How to Return an Item

1. Contact our sales team at 1-888-473-5457 or sales@reliks.com to request a Return Merchandise Authorization (RMA) number.
2. Return the product in unused, undamaged condition, in its original packaging with all materials and inserts.
3. Include the RMA number, a copy of the original packing slip, and a brief note explaining the reason for the return.
4. Ship using a traceable courier service. We are not responsible for lost or untraceable return shipments.
5. For returns shipped from outside Canada, clearly label all documentation as “Return – No Customs Value” to avoid duties and import fees. Any additional charges incurred by Reliks Inc. will also be deducted from your refund.

Refunds

Refunds will be issued to the original payment method used at the time of purchase (e.g., credit card or money order). Please allow one business day after we receive the return for the refund to be processed.

Damaged in Shipping

If you feel that your order has been damaged somehow in shipping, please contact us immediately after receiving your package. Please keep all packing materials, as the courier service may want to see the damaged package.

Defective Merchandise

Reliks Inc. inspects all items before shipping to ensure the highest possible quality. If you feel that you have received a defective product, please contact us immediately to obtain a Return Merchandise Authorization. We will then make arrangements for return shipping and provide you with a credit (under refund guidelines) or product exchange. Defective merchandise will be exchanged for the same item when the defective merchandise is returned. An explanation of the nature of the defect must be included with the returned merchandise along with your Return Merchandise Authorization.

If a parcel is refused at delivery or returned due to an incorrect or incomplete address provided at checkout, the customer will be responsible for the following:

• A 20% restocking fee
• Any return shipping charges
• Any fees, tariffs, or duties incurred during the return process

These charges will be deducted from your refund once the parcel is returned to us.

To avoid delays and additional fees, please ensure your shipping address is complete and accurate at the time of order.

At Reliks Inc., we understand the importance of protecting the privacy of our customers personal information. We are committed to complying with current privacy legislation and guidelines. We continue to respect and protect the personal information of our customers by:

At Reliks Inc., we take the security of your personal information seriously. Our website uses up-to-date security technologies and industry best practices to protect your data during transmission and storage.

When you enter sensitive information—such as payment details—during checkout, that data is encrypted and transmitted through secure protocols to ensure your privacy and protection. You can confirm you're on a secure connection by looking for a lock icon in your browser’s address bar during checkout.

In addition to protecting your information online, we take strict precautions offline as well. Access to customer data is limited to authorized employees who require it to perform their job duties. All customer information is stored in a secure environment with safeguards in place to prevent unauthorized access.

We continuously update our systems to meet or exceed modern security standards and ensure your shopping experience is safe and secure.

Although stainless steel is thought by many to be invulnerable to corrosion, this is not true. With stainless steel, one must be cautious because the evidence of corrosion does not show itself as quickly as it does on carbon spring steel. If the blade is touched with a finger and not wiped off properly with a soft rag the fingerprint will be permanently etched into the steel forever! In time, the print will become more and more visible and detract from the appearance of your sword or dagger. To prevent this from happening, Keep Fingers Off the Blade! If possible keep the blade away from any bare skin, as skin is very acidic. It is the acid in your skin that will eat away at the metal and the only way to stop it is by giving the blade a thorough cleaning. To ensure a thorough cleaning we recommend using "Metal Glo" polish, a product we use ourselves at the store.

All metal parts of your sword, including the wire wrapped handles should always be covered with a light coating of oil to prevent rust. You may also want to wipe it with a silicone coated gun/reel cloth. Many people prefer the gun/reel cloth because there are fewer tendencies for dust to accumulate and trap oxygen to cause pitted areas in the blade. Wooden handles should be treated with a light coating of lemon oil or tung oil to help prevent cracking. Leather scabbards, sheaths and covered handles should be treated with a good leather paste wax. The scabbard can also be treated with neatsfoot or mink oil for waterproofing, although this is not recommended for gripping surfaces. Do not store your sword in its scabbard for long periods of time since the leather traps moisture, which can produce rust spots on the blade.

Never swing any edged weapon carelessly. Always remember a sword is a real weapon and must be treated with the same respect you would give a loaded firearm. If you want to experience the adrenaline rush of a warrior and wield your weapon, make sure you are well out of reach of anyone. Some weapons are very heavy and they could slip out of your hands. Be careful not to endanger yourself or others around you when you manipulate your weapons.

Never bang your sword against another sword in a theatrical-style duel. Never bang your sword against hard objects to test its strength or the "sound" of the steel as it hits a hard object. It doesn’t matter how tough or strong the steel is in any sword, they will nick when struck against something just as hard. In stage plays or in movies, theatrical swords with wide, thick edges are used. The edges of these swords are flat and can be as much as 1/16" wide. Theatrical swords are designed to take the "Hollywood" looking punishment of banging edges together.

Never attempt to chop down a tree with your sword. This is guaranteed to damage your sword. Leave this to axes and machetes, which were designed for this with the weight of the steel concentrated over the point of impact. When you strike an object like a tree or a thick branch with a sword the blade is exposed to a high amount of torque and could warp, bend or possibly break. The Japanese who believed in a lot of practice with their sword used thick bamboo. Bamboo is resistant to a cut but doesn’t have the rigidity of a tree and won’t damage a valuable blade.