Notice for Our U.S. Customers
Important information about duties, tariffs, and refused shipments.
This information applies to orders shipped to addresses in the United States.
Door-to-Door Pricing Available on U.S. Orders Under $2,500 USD
For orders valued at $2,500 USD or less, our checkout will automatically pre-quote
door-to-door shipping charges to the United States.
This means your shipping quote can include the applicable transportation, brokerage, duties,
and tariffs up front, helping to eliminate unexpected charges at delivery. If a door-to-door
quote is not available for your order, the information below explains how import charges may apply.
We Ship from Canada
Reliks Inc. is based in Canada, and most orders are shipped from our Canadian warehouse unless
otherwise stated. Many of the products we sell are manufactured in countries such as Japan,
China, India, the United States, and within the European Union.
Import charges are based on the country where the product is manufactured, not where it is shipped from.
For example, a Japanese-made sword shipped from Canada is still treated as a Japanese-origin product
for U.S. customs and tariff purposes.
Refused Deliveries & Abandoned Parcels (Please Read)
Under current U.S. regulations and carrier practices, once your parcel enters the United States,
it is treated as imported
— even if you refuse delivery or do not claim it.
If you refuse your parcel or fail to accept delivery:
- All pre-billed duties, tariffs, brokerage, and import fees are non-refundable.
.
- Reliks is not
responsible for these charges and will not absorb them on your behalf.
Because a refused shipment can still generate non-refundable import and return costs,
a refusal is not
an acceptable method of canceling an order.
Orders refused at delivery, or abandoned, are not automatically eligible for a refund
.
If you have concerns about your fees or delivery, please contact us before
your order ships
so we can help you choose the best option.
U.S. Warehouse & Reduced-Impact Shipping Options
To help reduce costs and delivery times for our U.S. customers, we partner with a U.S.-based
distributor that stocks many Hanwei
, GDFB
, and
Dragon King
products.
If a product displays "Available - Ships from USA"
, it is in stock at our
U.S. partner warehouse at the time you place your order.
Inventory is verified in real time,
allowing qualifying orders to ship directly from within the United States.
- Ships directly from our U.S. partner warehouse.
- No additional import duties, tariffs, or brokerage fees are normally charged at delivery.
- Often results in faster delivery to U.S. addresses.
If a product does not display "Available - Ships from USA"
, it will ship from our Canadian warehouse and may be subject to U.S. import duties, tariffs, brokerage,
and other applicable fees as outlined above.
We’re Here to Help
We understand that changing trade rules can be confusing. If you have any questions about
duties, tariffs, or shipping options to the United States, please reach out to us before you order.
Our team will gladly help you understand the expected charges and choose the most suitable option.