Privacy & Security Statement
Reliks Inc. is committed to protecting the privacy and security of our customers and visitors. We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and strive to follow industry best practices for the collection, use, disclosure, and protection of personal information.
We collect, use, and retain personal information only as necessary to operate our business, process orders, communicate with customers, and improve our services. We do not sell, rent, or trade customer information to third parties.
Information We Collect
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect personal information including your name, billing and shipping address, email address, telephone number, and order details. This information is used strictly for order processing, customer service, and account management.
Payment information provided during checkout is encrypted in transit using industry-standard Secure Socket Layer (SSL/TLS) encryption. Certain payment data may be stored in encrypted form for a limited period where required for order processing, fraud prevention, accounting, or legal compliance. Sensitive payment data is not stored longer than necessary.
How We Use Your Information
Personal information collected through www.reliks.com is used solely by Reliks Inc. for purposes including:
- Processing and fulfilling orders
- Providing customer support
- Communicating order confirmations and shipping updates
- Responding to inquiries
- Improving website functionality and performance
- Sending newsletters or promotional emails when you have expressly opted in
We do not add customers to mailing lists without their consent. You may unsubscribe from marketing emails at any time using the link provided in the message.
Third-Party Services
We may share necessary customer information with trusted third parties solely for the purpose of fulfilling services, such as shipping carriers (including Canada Post, UPS, DHL, and other couriers), payment processors, and fraud prevention services.
Our website uses Google Analytics to better understand website traffic and usage patterns. Google Analytics may collect anonymized data such as IP address, browser type, and pages visited. This information helps us improve our website and customer experience.
We also use Google reCAPTCHA v3 on forms that collect personal information, including account creation, password reset, newsletter sign-up, and checkout pages. reCAPTCHA helps protect our website from automated abuse and fraud. Use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.
Cookies
Our website uses cookies and similar technologies to enhance your shopping experience. Cookies may be used to maintain shopping cart contents, manage login sessions, remember user preferences, and collect analytics data. You may adjust your browser settings to refuse cookies; however, some features of the site may not function properly without them.
Security Measures
Reliks Inc. employs technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards include encryption, secure server infrastructure, restricted internal access to sensitive data, and ongoing monitoring of our systems.
Access to personal information is limited to employees who require it to perform their job responsibilities. Our servers are maintained in a controlled environment, and we regularly review our security practices to address evolving threats.
Data Retention
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, to meet legal and accounting requirements, or to resolve disputes.
Your Rights
You may request access to the personal information we hold about you and request corrections if necessary. You may also request the closure of your account, subject to any legal or transactional obligations that require retention of certain information.
International Orders
For international shipments, certain information required for customs processing may be shared with carriers and customs authorities in accordance with applicable laws.
Contact Us
If you have questions about this Privacy & Security Statement or wish to inquire about your personal information, please contact us through the contact information provided on our website.