Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the courier returns an undeliverable package to us, we will contact you at the information provided.

Incorrect Address

If the address is incorrect or outdated, the courier typically returns the package to us. Please double-check your address carefully when placing a new order, as you can be held responsible for re-shipping charges if entered incorrectly.

Failed Delivery Attempt

All orders will be delivered to address information provided. If there is no one present then an “attempted delivery” card should be left by the courier service. The card describes what appropriate action should be taken. If you feel that you have not received a delivery attempt notice then you can contact your local postal depot to verify that they are holding a package for you.

Refused By Recipient

If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.