Damaged or Defective Products

Damaged in Shipping

If you feel that your order has been damaged somehow in shipping, please contact us immediately after receiving your package. Please keep all packing materials, as the courier service may want to see the damaged package.

Defective Merchandise

Reliks Inc. inspects all items before shipping to ensure the highest possible quality. If you feel that you have received a defective product, please contact us immediately to obtain a Return Merchandise Authorization. We will then make arrangements for return shipping and provide you with a credit (under refund guidelines) or product exchange. Defective merchandise will be exchanged for the same item when the defective merchandise is returned. An explanation of the nature of the defect must be included with the returned merchandise along with your Return Merchandise Authorization.